Record a repossession

This documentation can be used by support, SM and CSCC.

We record repossession when a customer is defaulted, the system triggers the repossession action automatically and record the pending action.

Step1: On the customer page a pending action for the repossession will be available:

Step2: Fill in the repossession details:

Step3: Update the returned product quantity:

Step4: And click on Save to submit the repossession form.

Or record/confirm the repossession by going to the 9 dots menu>Choose Actions>Filter with Action type “Pending Repossession“:

Then choose a pending action:

Then click on Record Repossession:

It will take you to Step2 on the first method: