Record a repossession

This Documentation will help to do the repossession action.

The roles that are may have this access are:

• IT (Pulse Support Team),

• Shop Manager,

• CSCC Operator/Supervisor.

We record repossession when a customer is defaulted, the system triggers the repossession action automatically and record the pending action.

Step1:

On the customer page a pending action for the repossession will be available:

Step2:

Fill in the repossession details:

Step3:

Update the returned product quantity:

Step4:

And click on Save to submit the repossession form.

Or record/confirm the repossession by going to the 9 dots menu>Choose Actions>Filter with Action type “Pending Repossession“:

Then choose a pending action:

Then click on Record Repossession:

It will take you to Step2 of the first method: