Technical issue can be used when:
- A customer have an issue with one of his component and call the call center for assistance that is when a call operator will record a technical issue in ERP.
- Pulse system is down and Shop managers or Retail Supervisors are unable to process certain tasks, One of which is recording a technical issue (swap).
When a customer calls the call center a call operator record technical issue and troubleshoot with the customer:
- When it is an issue that can be handled and the call operator manage to resolve it, he close the ticket right away by clicking the Resolved Button.
- when the customer's component needs a Replacement , the call operator creates a ticket that will be sent to the shop.
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