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Void/detach the huge payment from the customer and :
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Step2:
And attach another considerable amount (upload manually) and Reset the customer’s application:
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Step2:
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Products status goes back to “Installed” but the customer status will remain in “Competed“:
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“Competed“.
Step3:
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Go to application sign-up>search customer>Press on
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Related ticket: https://bboxxltd.atlassian.net/browse/CMS-22147