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Revert customer status from Completed to Installed

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This documentation can be used by

  • CSCC

  • Support

By mistake, a customer’s application status can be changed to complete due to a huge payment attached to his/her application. To revert, follow the following steps:

Step1:

Void/detach the huge payment from the customer and attach another considerable amount (upload manually) and Reset the customer’s application:

Step2:

Reattach the DP and Record Installation/collection for Products status to go back to “Installed” but the customer status will remain in “Competed“:

Step3:

Go to application sign-up>search customer>Press on

Related ticket: https://bboxxltd.atlassian.net/browse/CMS-22147

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