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• Understand who is a completed/opt-out customer​

• Upgrade eligibility criteria for completed/opt-out customers​

• Steps to upgrade a completed customer​:

• Repossessing & Swapping completed customer with an upgrade​

• Monitoring completed customer who gets an upgrade​

Who is a completed/opt-out customer?​

1. Currently, Boxx Bboxx has two types of completed customers​

   1. Opt-out customers: These are customers who were on 10 years of ESF and have completed paying for 3 or 3+1 years of ESF as well as their upgrades and decided to opt-out of ESF​

   2. Completed legacy customers: These are old non-ESF Bboxx customers who were on 3 years pay plan and have completed paying for their packages​

Read more:

• Upgrading a completed/opt-out customer: Upgrading completed/opt-out customers in ERP

• Swapping a completed/opt-out customer with an upgrade: How to swap completed customers with an active upgrade?

• Repossessing a completed/opt-out customer with an upgrade:How to repossess completed customers with an active upgrade?​

• Monitoring completed/Opt-out customers who upgrade: Monitoring completed customer who gets an upgrade​