...
By mistake, a customer’s application status can be changed to complete due to a huge payment attached to his/her application. To revert, follow the following steps:
Step1:
Void /or detach the huge payment from the customer and :
...
Step2:
And attach another considerable amount (upload manually) and Reset the customer’s application:
...
Step2:
...
Products status goes back to “Installed” but the customer status will remain in “Competed“:
...
“Competed“.
Step3:
...
Go to application sign-up>search customer>Press on
...
Related ticket: https://bboxxltd.atlassian.net/browse/CMS-22147