If a customer has a credit on their account and is switched on, they can extend their on-time by purchasing as little as a day.
However, an NGU may want to require a bigger payment if the customer waits to pay until they expire and are switched off, in order to:
- Encourage clients to pay sooner
- Reduce transaction costs (i.e. SMS) associated with small, frequent payments and switch on/off.
Pulse allows an NGU to change this “minimum payment for Switch on” configuration.
For example: if this is set at 7 days, and a switched-off a customer makes a payment less than 7 days, the payment will be added to the customer’s cash balance and he/she will be notified to add more money to be switched back on.
Once the cash balance exceeds 7 days, the client’s PAYG Payment Status will be moved to “normal” and switched on.
These changes are made by:
- Call Center Supervisor
- Customer Service Manager
Steps for changing the configuration:
ERP > CRM
CRM Config > Payment and Gracetime
- Click on "Payment and Gracetime"
- Change “minimum payment time” required from number in highlighted box to the desired number. For example, change from 3 days (259,200 seconds) to 1 day (86,400 seconds)
- Click "Apply"
Note:
The configuration is set in SECONDS, so you will need to convert the number of days into seconds, and enter the number of seconds.
For example: to get a minimum of 1 day, you would enter 86,400 seconds.
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