CRM: Change minimum days for switch on

If a customer has a credit on their account and is switched on, they can extend their on-time by purchasing as little as a day.  

However, an NGU may want to require a bigger payment if the customer waits to pay until they expire and are switched off, in order to:

• Encourage clients to pay sooner
• Reduce transaction costs (i.e. SMS) associated with small, frequent payments and switch on/off. 

ERP allows an NGU to change this “minimum payment for Switch on” configuration.

For example: if this is set at 7 days, and a switched-off customer makes a payment less than 7 days, the payment will be added to the customer’s cash balance and he/she will be notified to add more money to be switched back on.

Once the cash balance exceeds 7 days, the client’s PAYG Payment Status will be moved to “normal” and switched on. 

These changes are made by:

• Call Center Supervisor
• Customer Service Manager

Steps for changing the configuration: 

ERP > CRM 

CRM Config > Payment and Gracetime

• Click on  "Payment and Gracetime"
• Change “minimum payment time” required from number in highlighted box to the desired number. For example, change from 3 days (259,200 seconds) to 1 day (86,400 seconds) 
• Click "Apply"

Note:

The configuration is set in SECONDS, so you will need to convert the number of days into seconds and enter the number of seconds.

For example: to get a minimum of 1 day, you would enter 86,400 seconds.