There are a few scenarios under which products on the PO can be returned;
If products were not loaded by the supplier.
If products were lost in the customs warehouse during handling /customs processes.
If products received are more than what's on the SO.
If products received are not the ones on the PO.
This action can be done by the following roles;
Supply Chain team
Below is how they can be returned.
Go to Purchases > Open PO > incoming shipments
Click return products:
The below window will pop up
Change the quantity to match the product quantity not received or needs to be returned.
Change invoicing option to To be refunded/invoiced
Then Click return
Go to incoming shipments and receive the return quantity
Accounting can issue a supplier credit note by clicking the button, for the returned quantity to match the PO actual received and invoiced.
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