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By mistake, a customer’s application status can be changed to complete due to a huge payment attached to his/her application. To revert, follow the following steps:
Step1:
Void/detach the huge payment from the customer and attach another considerable amount (upload manually) and Reset the customer’s application:
Step2:
Reattach the DP and Record Installation/collection for Products status to go back to “Installed” but the customer status will remain in “Competed“:
Step3:
Go to application sign-up>search customer>Press on
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