Opt-out customers are the customers that completed to pay the required amount and want to leave the company, this is when they keep lighting without paying.
When the completion date is not yet appeared none can perform the task of opting out, so this document detailed how to fix this issue of no completion date for opt-out customers
This task can be performed by
Cscc Supervisor
Cscc Manager
Pulse support
Open ERP>go to CRM>search for the customer
Check if the customer has no completion date
The completion date can’t be triggered for the product that is still in the installed state
As for the already-completed product, if you want the completion date to be triggered, unlink payments until the product goes back to the installed status,
Then add them back.
The completion date will appear and the status will change to completed
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