This module explains well how the Repair Technician can use it to record all the Products needed for repairs
Who can perform this task:
Repair Technician and whoever has Repair Technician as the main role
Open Pulse> click on 9dots>click on Repairs
You will find Battery Testing &Control Unit and Appliance buttons
Battery Testing: When you click on it, you will be asked to provide the Serial Number that a repair Tech wants to test, if you put it on the search button, you will be having to process by clicking on search or you have another option to go back
Control Unit: you can click on Control unit and insert the Serial number of the CU that you want to repair >then click on Go
There is also a black arrow up on the right side you click on it when you want to go back to the previous page
Appliance: A tech that wants to repair any appliance he/she will click on the Appliance button
Once you click on it you will be receiving a new page that has Complete repair & new repair
New repair:
Product details: Need to choose any category and appliance type you want to repair
Symptoms and actions: A variety of symptoms will appear and once you click on actions, they will appear you choose according to the issue appliance has.
Process: do the appliance repossessed, replaced, or broken on arrival click on any process accordingly
Arrival date: Specify the arrival date of the appliance to the repair center
Appliance parts configuration: you’re required to click on part replaced and its quantity and parts waiting for spares
Save: you click on save when you want to continue
Clear: when you want to delete all the filled information
All the appliances are there, you will choose any appliance you want to repair
After clicking on save, the form will be submitted successfully and the appliance repair ID will be provided and you will use it to complete the repair
Once you click on that Button near to circled black arrow you can see the list of the appliances you have selected for the next stage
Complete Repair: This is the stage that requires the appliance's ID that you have selected to be able to complete their repairing
You insert the Appliance repair ID then click on go
Then you continue the process until you reach to the final stage of repair
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