This action can be performed by these following roles:
- Financing team
Mobile payment is automatically linked to the customer phone number when they registered – Application V2.
If a customer used a different phone number other than the one registered to themselves to make a payment, and that the phone number is tied to an different customer the payment would be credited to that customer.
- Mobile Money > Payment Transactions
- Search for customer – use advanced search and clear all filters
- Click Unlink Payment
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