Record a repossession

This documentation will walk you through the process of recording the pending repossession.

The roles that may have this access are:

• Admin

• Sales

• Field Technician

• Field Management

• Back Office Management

• Call Centre Basic

• Call Center Advanced

We record repossession when a customer is defaulted, the system triggers the repossession action automatically and records the pending action.

Step1: To navigate pending record repossession

• On the customer page, click the Go to account details in the transaction under Accounts.

• At the bottom of the page , A pending action for the repossession will be available:

Step2: Fill in the repossession details:

• Date of repo

• Staff who did the repo

• Provide the CU No.

• The condition in which the return products are in

Step3: Update the returned product quantity:

• Update the repossessed/returned qty. If the number is less than the given qty, the difference will be marked as lost.

And click on Save to submit the repossession form.

Step4: Using Actions to Sort Pending Repossession

Alternatively, you can record or confirm the repossession by using the 9-dot menu, selecting actions, and filtering with the action type "Pending Repossession”:

If you want to see all pending repossessions for a specific fulfillment center, simply choose "fulfillment center" in the select criteria.

Then select the customer who must record the repossession.

Then click Record Repossession:

It will take you to Step2 of the first method:

Step 5: Customer profile updated after recording repossession.

• After the repossession is recorded. Some of the information in the customer profile will be updated.

Such as below:

• Statuses

  • Account Status: Still Defaulted

  • Contract status: from from Active to Terminated

• Product Action

  • Recorded Repossession will be moved to Done.