Centralised Training and Information Resources for NGUs
- Olanike Dairo (Unlicensed)
This page is a repository for all training materials intended for NGUs to use for better clarity on new Products / Features and also to enable them to successfully manage subsequent rollouts without Group support.
It should be updated every time there is a new product/feature released, and be kept up to date to ensure information is correct. If what you are searching for is not here, or if you have feedback, please inform Cynthia and James (Customer Success Team).
New Product / feature release | Description | System config impact (ERP/Pulse, Smart Solar) | Documention: How & Why / Configuration guide / Training Materials | Who/Where to get help |
|---|---|---|---|---|
Bpower 20 (New Product) | The bPower20 is our latest entry level ‘plug and play’ solar home system designed for rural households and micro-businesses with Light Only Energy Needs.​ | PULSE, Smart Solar |  | If you have an emergency: Bboxx Support (raise ticket) If you have question/query: James Down |
Pay for Repair (New SW product) | Pay for repair will give the ability to NGUs to be able to charge customers for repairs of TVs and CUs when they are responsible for the damage or the product is outside of warranty period. | ERP, PULSE |  Â | If you have an emergency: Bboxx Support (raise ticket) If you have question/query: James Down & Kayumba Cynthia |
Disable by default (New Feature) | This feature will allow all CUs not linked to customers to be disabled on a regular basis. | ERP |  Â | If you have an emergency: Bboxx Support (raise ticket) If you have question/query: James Down &Kayumba Cynthia |
Opt-out Esf (New Feature) | It is a feature that allow customers on ESF to opt out and have their system enabled all the time. | ERP |  Â | If you have an emergency: Bboxx Support (raise ticket) If you have question/query: James Down & Kayumba Cynthia |
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