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Mobile Money Issues NGU Checklist

Owned by Olanike Dairo (Unlicensed)
Sept 17, 2021
2 min read

 

  1. Contact the Mobile Money provider. Check that the customer’s payment was accepted by the MM provider’s system.

  2. Did the MM provider get a response from Bboxx when the payment was sent? Can the MM provider confirm whether they are receiving 200 (OK) or 400 (BAD) status code messages for payments that are not appearing?

  3. Check the MM provider is set up to point to the correct Provider/Business Number (ID) - this is the link between Bboxx and the MM provider

  4. Is the MM provider pointing to the Bboxx payment service endpoint - https://payments.bboxx.com/

  5. Request the MM provider to provide examples of payments and their messages(log)?

  6. As a workaround use, the manual upload process works to enable your customers to continue to receive lighting. See how to document here

  7. If payment is appearing in the Bboxx Mobile Money module. Check the ‘System note’ field for any error message

  8. Is this affecting a single payment or all payments? Check the Mobile Money module

  9. Can you manually Process Payment - MM > All Payment Transactions > in the payment > click ‘Process Payment’

  10. Check the ‘system note’ field for any error messages payment in the ERP Mobile Money. It could be related to either the product configuration or the customer’s application

  11. Was the payment manually uploaded? Did the user select the correct provider and uploaded the correct file?

  12. Check and confirm when payment was last successfully accepted in both the ERP and MM provider

  13. If payment is related to a bPower20 control unit, you can check the Powerbi bPower20 Payments dashboard. Check if the credit was sent to the customer, the current balance, and how many days granted

    1. https://app.powerbi.com/groups/me/reports/60d5fe4e-7337-4da5-825f-3874d3964913/ReportSectiona6773e007d97c2c1933d?openReportSource=ReportInvitation&ctid=85564f10-ae91-478e-82b2-71d5eb2aecf2

    2. https://app.powerbi.com/groups/me/reports/ceb358a5-7965-4982-94fd-1646999ed598/ReportSection

  14. If you’re unable to resolve the issue, raise a ticket for Support to investigate and provide all tests and steps - support.bboxx.co.uk

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