Home CSCC: Recording a Technical Issue?

Technical issue can be used when:

• A customer have an issue with one of his component and call the call center for assistance that is when a call operator will record a technical issue in ERP.
• Pulse system is down and Shop managers or Retail Supervisors are unable to process certain tasks, One of which is recording a technical issue (swap).

When a customer calls the call center a call operator record technical issue and troubleshoot with the customer:

• When it is an issue that can be handled and the call operator manage to resolve it, he close the ticket right away by clicking the Resolved Button.
• when the customer's component needs a Replacement, the call operator creates a ticket that will be sent to the shop.