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Home CSCC: Recording a Technical Issue?

Owned by Olanike Dairo (Unlicensed)
Jan 27, 2022
2 min read

Technical issue can be used when:

  • A customer have an issue with one of his component and call the call center for assistance that is when a call operator will record a technical issue in ERP.
  • Pulse system is down and Shop managers or Retail Supervisors are unable to process certain tasks, One of which is recording a technical issue (swap).

When a customer calls the call center a call operator record technical issue and troubleshoot with the customer:

  • When it is an issue that can be handled and the call operator manage to resolve it, he close the ticket right away by clicking the Resolved Button.
  • when the customer's component needs a Replacement, the call operator creates a ticket that will be sent to the shop.