CSCC: Call Log
- Tyrell Grogan (Unlicensed)
- Kabanda David (Unlicensed)
This provides an overview of the call centers' call history. This includes all incoming and outgoing calls made to and from all call operators.
Customer - Shows Customer ID and Full nameÂ
Call Type - Whether the call was Incoming or Outgoing
Started at - Details on the exact date and time at the start of the call
Ended at - Details on the exact date and time at the end of the call
Call status - The current status of the call
Follow Up On - A future date and time to deliver a follow-up call to the customer
Call Operator - Name of the Call Operator involved in the call
If you select one of the entries from the list you will be navigated to the page above which includes more detail on the call.
As you can see this page shows the reason for the outgoing call to the customer; in this case, it is regarding a technical issue.
Comment has also been left by the call operator providing key information about the issue.
How to check the Call Operators' call logsÂ
Cscc >Call logs >click on arrow on no 3 >Call OperatorÂ
You will see the total number of calls done by each Call Operator on that day
You can check also other information
Click on the specific information you want to access
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