Unable to manually convert on time to upgrade
User encountered below error upon cnverting ontime to upgrade
Findings:
The ontime of the client is not enought to convert as upgrade.
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Rule:
When you pay for an upgrade using ontime, you have to make sure the remaining ontime is at least enough for a week which is 7days.
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Computation
to know if the customer has enought ontime that can be converted as an upgrade or not.
Downpayment for upgrade: 3,900 Kes
Daily rate : 30
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Customer ontime left : 169 days
Ontime bonus (provided by user) : 33 days
Remaining ontime should have in the application (required) : 7days
Total days to be used in upgrade (169 - 33 -7 ) = 129 days
Convert to Payment: 129days * 30 (DR) = 3870 Kes only which is not enough to convert as upgrade as the downpayment for upgrade is 3900 Kes
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or simply get the remaining ontime :
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Customer ontime left : 169 days - Ontime bonus 33days =136days
136 days * Daily rate : 30 = 4080 Kes
4080 Kes - downpayment for upgrade 3900 Kes = 180 Kes
180 Kes / Daily rate : 30 = 6 days remaining Ontime only which is not enough
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Solution:
Advise the user to ask the customer to pay for more ontime to be able to complete the task.
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Reference: https://bboxxltd.atlassian.net/jira/servicedesk/projects/CMS/queues/custom/135/CMS-9833
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BBOXX