ERP Control Unit Assigned to Different Entity ID
- Melchor Idang (Unlicensed)
- Kabanda David (Unlicensed)
Owned by Melchor Idang (Unlicensed)
If a control unit is assigned to a different Entity the device becomes unresponsive in disabled status.
- Check if the control unit belongs to the correct instance in ERP CRM > Control Unit
- Check the Smart Solar Control Unit Entity field
- Get Smart Solar Support to update the correct Entity if incorrect
BBOXX