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How to Refund Payment

Owned by Olanike Dairo (Unlicensed)
Sept 17, 2021
1 min read

This action can be performed by these following roles:

  • Call Center Manager

  • Call Center Supervisor

  • Support 

If the downpayment was assigned to the wrong customer, you can refund the payment in ERP.

Path : Mobile Money > Payment Transaction

  • Search customer ID or transaction# > select the result.

  • Click the “Refund Payment” button.

  • At the upper right corner of the Payment details, the Payment status will be shown.

Please note that not all payment can be refunded, only downpayment are refunded. When a customer has been installed already, then the payment cannot be refunded.