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Pulse Support Service Desk KB
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How to use the Bboxx Service Desk Portal
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SLA Priority Levels
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How to use the Workflow for Support Tickets
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How to Screen Video Error Messages Using Bandicam
Technician App
ERP Documentation
CSCC Module
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SMS Centre Module
Sales Agent Module
Accounting
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Warehouse Module
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Applications
Control Units
Technical Action Records
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Upgrade/Collections
Technical Issues
Repossessions
Configuration
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Replacing a Lost/Stolen CU and a lost Solar Panel
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Using a linked account to Allow completed customers to opt-in or pay for repairs/swap
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How to change a shop automatically selected based on the installation address.
Upgrade/Swap/ Repossess Completed/Opt-out Customers in ERP
Human Resources Module
Stock Tool Move Module
Settings Module
ERP Other
Sales Module
Purchases Module
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Guide to configure Screen Hotline Number & Payment USSD Code to be visible on bPower20 screen
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NGU to have phone numbers from multiple countries in the same company.
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Apply the extra days script
Sales Agent App
Bboxx Cook App
Pulse v2 Documentation
Pulse v3 Documentation
Pulse Documentation
User Management in Pulse
User Account Management (old)
Office 365
PBX
Access Management & Account creation Process
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Guide for using Africa's Talking SMS dashboard
Monthly Implementation Planner
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Centralised Training and Information Resources for NGUs
Sourcing as a Service
RFQ Tool
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Product Creation template
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Burnt unit investigation template
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Mobile Money Issues NGU Checklist
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Olanike Dairo (Deactivated)
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Olanike Dairo (Deactivated)
Sept 17, 2021
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Contents
Applications
Control Units
Technical Action Records
Installation
Upgrade/Collections
Technical Issues
Repossessions
Configuration
Replacing a Lost/Stolen CU and a lost Solar Panel
Using a linked account to Allow completed customers to opt-in or pay for repairs/swap
How to change a shop automatically selected based on the installation address.
Upgrade/Swap/ Repossess Completed/Opt-out Customers in ERP
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