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Pulse Support Service Desk KB
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How to use the Bboxx Service Desk Portal
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SLA Priority Levels
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How to use the Workflow for Support Tickets
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How to Screen Video Error Messages Using Bandicam
Technician App
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CRM: Applications
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CRM: Application Sign Up
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CRM: How to void a client in Book Installation status
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How to change package for customers who are not yet installed
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Adding/Removing a Product from a Customer's Application who are already installed
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ERP Reset Application
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Payment and Client Status Diagram
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CRM: change customer status from “install/collect upgrade” to "pending repossession"
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How to Upgrade through ERP CRM
Control Units
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Upgrade/Collections
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Configuration
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Replacing a Lost/Stolen CU and a lost Solar Panel
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Using a linked account to Allow completed customers to opt-in or pay for repairs/swap
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How to change a shop automatically selected based on the installation address.
Upgrade/Swap/ Repossess Completed/Opt-out Customers in ERP
Human Resources Module
Stock Tool Move Module
Settings Module
ERP Other
Sales Module
Purchases Module
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Guide to configure Screen Hotline Number & Payment USSD Code to be visible on bPower20 screen
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NGU to have phone numbers from multiple countries in the same company.
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Apply the extra days script
Sales Agent App
Bboxx Cook App
Pulse v2 Documentation
Pulse v3 Documentation
Pulse Documentation
User Management in Pulse
User Account Management (old)
Office 365
PBX
Access Management & Account creation Process
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Guide for using Africa's Talking SMS dashboard
Monthly Implementation Planner
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Centralised Training and Information Resources for NGUs
Sourcing as a Service
RFQ Tool
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Product Creation template
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Burnt unit investigation template
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Mobile Money Issues NGU Checklist
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Olanike Dairo (Deactivated)
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Olanike Dairo (Deactivated)
Sept 17, 2021
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Contents
CRM: Applications
CRM: Application Sign Up
CRM: How to void a client in Book Installation status
How to change package for customers who are not yet installed
Adding/Removing a Product from a Customer's Application who are already installed
ERP Reset Application
Payment and Client Status Diagram
CRM: change customer status from “install/collect upgrade” to "pending repossession"
How to Upgrade through ERP CRM
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