Pulse v3: Recording repossession

Customers waiting to be repossessed, their customer status will be “pending repossession”.

• The shop manager should confirm that the customer C.U is disabled and customer address.

Technician to the customers house should:

• Convince customer to pay before attempting to repossess
• Confirm package that will be repossessed from customer
• Pre-fill the customer repossession form with customer details (ID and address) and pack this before leaving
• Bring a filled repossession form from the field which the Shop Manager will use record the repossession on PULSE

Shop Manager should record the repossession in Pulse after the technician bring the repossession report in Pulse:

• Choose from the Home Page repossession 

and that will directly  lead you to the pending repossessions

Search for the Customer and scroll down and click on Complete action

Where the Page for recording Repossession will appear after clicking on Complete action

OR

Choose from the Actions Menu and select Repossession

And click save to confirm the repossession.