Home Void Unprocessed Payments

This action can be performed by the following roles:

• IT Support team & Customer service manager (head of CSCC) 

Description:

• We can void payments that were manually uploaded with errors.

• We can void ‘ghost’ payment that is in our platform but was rejected by mobile money provider

Steps: 

Mobile Money>All Payment Transactions> Filter (Process State=Unprocessed)

• Scan click on one payment and void it:

  • Voided payment should not be deleted. The record should be kept for audit purposes.

  • The voided payment can’t be linked to any customer
    -Unallocated payments do not trigger any accounting transaction-

  • There should not be any pending calls associated with voided payments

  • So that, after payment is voided, NGU can upload another payment with the same reference.

Confirm Void Payment by Pressing OK

After confirmation:

• Voided payment should have their transaction reference updated from ‘ABC’ to ‘ABC_voided_XX’

• XX should start at ‘01’ and incrementally increase if payments with the same reference were voided before…

• in ERP/CRM/Application/ any customer/payment tab, the reference should be updated as well there to show

          that payment was voided ‘ABC_voided_XX’

• We know that payment must be unlinked, yet it might have been linked to a customer in the past

• The accounting line related to this payment should have the reference updated as well to ‘ABC_voided_XX’

• It should be visible who voided the payment and when: