Home CRM: Registered Technical Issues

Technical issues  can be accessed by the call center operators, shop managers or Retail Supervisors  To view the registered Technical issues.

how: CRM→Application action record→ Technical issues.

Search the customer with the customer ID and you will be able to view the issue in detail.

from there, you can record a technical visit, cancel a Technician visit or open the pending technician visit.

in case you choose a Technician visit fill the correct data in the required fields 

if you opted to cancel the technician visit confirm as is shown below