CRM: Repossession Records

The Installation Records tab is used for viewing individual Repossession information. As you can see from the image below the customers' information are shown in list format ordered by customer ID. If you know the customer ID of the customer that you are looking for you can input it in the search bar on the top right.

Here is an overview of what can be seen once a customer is selected from the list. This is an example of a successful Repossession record.

Below is a description of each section.

Date of Repossession - Date when repossession took place

Does Serial Numbers Match? - Does the serial number on the customer's CU match the record we have in the system?

Package Condition - What is the condition of the package

Successful - Whether the installation attempt was successful or not

Reason Why Repossession Was Not Successful - Field to specify the reason for unsuccessful repossession if applicable (i.e customer was not at home, customer was too aggressive)

Repossess Products

This allows you to take a look over the repossession. As you can see above is a list of all products repossessed. Details also include the quantity of what was initially given to the customer at the time of installation in comparison to what has been retrieved during repossession. In this case, we can see that all have been repossessed successfully by the technician except for 3 light bulbs.

Technician Information - This is the information on the technician that performed the repossession (Full name, Staff ID number and Serial). If it was a collection, the shop manager or retail supervisor's information will be shown.

Has the technician signed the form? - Whether or not the technician has signed the declaration form to confirm repossession

Has the customer signed the form? - Whether or not the customer has signed the declaration form to confirm repossession

The Void Repossession function can be used to reverse an already recorded repossession. An example may be because it was mistakenly recorded in the system or a customer made a late payment just before the repossession took place.