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CRM: Cancel Pending Repossession

Owned by Olanike Dairo (Unlicensed)
Sept 17, 2021
1 min read


Pending Repossession status is when a customer has exhausted his Grace days and is in default status, after 10 days the customer will automatically move to Pending repossession.

Pending Repossession can be cancelled due to :

  • Customer has Paid significant amount.
  • Can be cancelled when he was mistakenly changed to that status

How to cancel a repossession

  • Check and confirm if the customer is in the correct status (Pending Repossession)
  • CRM module > Applications > Search for the Customer > Click Cancel Pending Repossession



Or Use the Admin Actions button

  1. CRM module > Applications > Search for the Customer > Admin actions > Click Cancel Pending Repossession



The customer will go back to defaulted status, and if his payment is already existing in the system, his status will automatically go back to installed and he will light again.