Paying with Account Number

This action can be performed by these following roles:

• Support 

As we have a new feature in place "Paying with Account Number" This means the customer can pay for other customers using customer ID.

This requires activating, To Activate In ERP > Settings > Mobile Money > select a provider > check 'Reconcile using customer ID' > Click Save Button

If activated:

• ERP checks if the reference account number exists in ERP. If the reference account number exists, payments are allocated to the customer.
• If there is no reference account number or account number entered doesn't exist in ERP, ERP checks sender phone number exists. If the sender phone number exists, payment is assigned to the phone number.
• If account or sender phone number don't exist, payment is rejected. 

The system has been updated to reconcile payments via customer ID. It has been applied to PN HUB and Havanao(Tigo & Airtel) and manual upload (Bank of Kigali).

• Check "Reconcile using customer ID"

• Click Save