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CSCC: How to create call scripts

Owned by Olanike Dairo (Unlicensed)
Sept 17, 2021
2 min read

To create new call scripts . Creation of new scripts can be done by Call Center Manager.

To proceed with creating new call scrip , just go to CSCC > Call Scripts > Create .

1. Set the header information

  • Call Script name: e.g DP Call

  • Responsible: Name of creator

  • Type: where the call script need to reflect

  • Email Notification on Answer: This always be tick for reference of the call

  • Maximum Answer limit and Maximum Answer per user : This should be maximize to avoid limitation issue.

2. Set Call Script Details

  • click Add an Item to add questioners

  • Always put Page Title > Add an item for questioners

  • Click Save & Close or Save & New if there’s another questions to be made

 

NB: 

  • Please make sure the questions because you cannot edit the text or type of a question once it has been created

  • You cannot delete answers instead set untick 'active' if you do not want the answers to appear in calls.

3. Once all set, click Save to create the Call script

4. Check if the call script was correctly.

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