CSCC: Follow up a call

A customer might be unavailable when a Call center operator is making a Welcome call, late call, default call, DP call, a technical issue, or any other outgoing call.

The call must be rescheduled to time frame that is suitable to the customer or to when the customer will be available.

Call Operators are the ones to make calls and ensure that customers that were unavailable have been rescheduled to be called another time. 

CSCC > Outgoing Calls > Calls to make

Once the call has been started ( trying to call the customer) the call Operator must click on the Next button to run the call 

If the call doesn't go through, click on Follow up to make sure the call will be back for when the customer 's phone number will be available.

The call can be rescheduled FOR 

• 4 hours 
• 8 Hours 
• The time frame given by the customer ( where you tick the box and add the given time)

And click on Finish.

The call will be rescheduled and will be back in the Calls to make within the time frame proposed.