Pulse : Record a Technician Visit

Once the Technical issue was recorded and it requires a Technical Visit, the status of the ticket will be change to "Open (pending Technician Visit).

This feature can be seen by these following roles:

• IT Support Service desk

• Manager

• Retail Supervisor

• Logistic Officer

This action will be done after the Technician visit at the customer's home. The expected actions from a technician are to:

• Collect & Record tamper Information

• Collect & Record connectivity Information

• Record customers with wrongly assigned/recorded serial numbers through serial correction

• Record replacements done during the visit

• Record any other activities done to resolve customer issues during the technician visit

• Track technician visit actions on the system (Accurately)

2 ways to  record a technician visit on Pulse:

1. Home Page > choose Technician Visit .It will direct you to Pending actions with Technician visits customer category .

Open

 2. Access the Activities inside 9 dots in the upper right corner .It will direct you to Pending actions Page.

Open

• Select the category “Technician Visit customer”.

• Search the customer using the provided search parameter (Customer Name , Address, Phone and Date)

• Click the customer that needs to record the repossession.

• Click the "Complete action "  button - to turn the page into Record Technician Visit form wherein all information need to fill in correctly.

• After filled in all information needed under Record Technician Visit form, Click "Save" and “Close” button.