Pulse : Record a Technician Visit
- Olanike Dairo (Unlicensed)
Once the Technical issue was recorded and it requires a Technical Visit, the status of the ticket will be change to "Open (pending Technician Visit).
This feature can be seen by these following roles:
IT Support Service desk
Manager
Retail Supervisor
Logistic Officer
This action will be done after the Technician visit at the customer's home. The expected actions from a technician are to:
Collect & Record tamper Information
Collect & Record connectivity Information
Record customers with wrongly assigned/recorded serial numbers through serial correction
Record replacements done during the visit
Record any other activities done to resolve customer issues during the technician visit
Track technician visit actions on the system (Accurately)
2 ways to record a technician visit on Pulse:
Home Page > choose Technician Visit .It will direct you to Pending actions with Technician visits customer category .
2. Access the Activities inside 9 dots in the upper right corner .It will direct you to Pending actions Page.
Select the category “Technician Visit customer”.
Search the customer using the provided search parameter (Customer Name , Address, Phone and Date)
Click the customer that needs to record the repossession.
Click the "Complete action " button - to turn the page into Record Technician Visit form wherein all information need to fill in correctly.
After filled in all information needed under Record Technician Visit form, Click "Save" and “Close” button.
